Shipping Policy

How much will I pay for shipping and delivery?
Delivery in West Malaysia : RM10 for the first kg and RM1.50 for the next kg
Delivery in East Malaysia & Labuan : RM15 for the first kg and RM9 for the next kg
The shipping and delivery charges will be displayed in your final order summary, before you proceed to the step of payment issue.

Who are our courier partners?
Skynet
Poslaju
Nationwide Express
DHL

When will I receive my order?
From each of our product description page, you are able to see the estimated delivery schedule of that particular product. Most of our product takes 1 – 6 business days for delivery to most of the major cities in Malaysia (Peninsular), while delivery to East Malaysia can be take to 3 – 10 business days. Delivery date is much dependent to our courier service provider schedule.

Once you placed an order, you will receive an Order Confirmation email acknowledging receipt of your order. Once your payment and shipping details have been verified, you will then receive an email from us indicating that your order is being processed.
With our registered customer, you are able to check the status of your order that we updated online at any time.

Can I choose the exact time of delivery?
Unfortunately , It is not possible to choose the exact time of delivery as all delivery will be handle by our courier service partners.

Do you deliver everywhere in Malaysia?
Most of the products offered by Nottingheels can be delivered anywhere in Malaysia provided the location is reachable within our courier service delivery coverage.

Do you deliver outside of Malaysia?
As for time being, we are only accepting order within Malaysia, we will be considering on expending out of Malaysia order if we foresee there is a major needs.

Do you deliver to my office address?
Yes. Please provide your office address as the delivery address during the check-out process. Remember to indicate the company name in the address, otherwise our delivery partners may not be able to access the premises. To Be Aware, Once your order is placed, you cannot change the delivery address.

What happens if I am not at home when the courier is here to deliver?
When you are not at home you may ask someone else at home to take delivery of the order on your behalf. Please make sure that this person has your ID, or his/her ID, as well as dated and signed letter of authorization from your indicating that you authorize this person to take delivery of Nottingheels order on your behalf.